As the person who manages operations, it is her job to evaluate situations, prioritize issues and take action. Property Management is complex, with multiple layers. Managing work flow, triaging emergencies, keeping detailed records and customer service is a daily balancing act.
“Tenants can be upset at times when they call us. Owners can occasionally get frustrated. I find it rewarding to be the calm in the center of their storm. We have a 24 hour call center with staff trained to dispatch a repair service or reach us for emergencies. This gives our tenants and owners full-time coverage every day of the year for support and reassurance. My husband is in construction and I worked with him for years, so I know many of the service vendors well and trust them to provide an accurate evaluation of the cost and timeline.” Karla is also responsible for records management of our tenants, owners and vendors. “We always want our owners to know when decisions were made and why, and to have accurate information for their own files.”
“I am a host by nature. Wherever I am, my ‘reason for being’ is to make other people feel comfortable and accepted in the course of doing business. As a Property Manager, I strive to manage our tenant experience in the best way possible; move-ins, move-outs, property upkeep and repairs. I also coordinate with Owners on lease renewals and maintenance charges.
“Our owners are assured someone has an eye on their property regularly and tenants are provided with a comfortable living situation. I make sure those things happen, no matter what it takes. Ultimately it is my job to be the “boots on the ground” on behalf of the owners and our office. We excel in both; taking excellent care of properties and providing a safe, secure living situation for tenants.
Lea has been involved in the industry since high school. She comes from a family of landlords and is one herself – and they are all “self-made” landlords who started from the bottom – no inherited properties! Through hard work, wise investment, and good management, she believes rental property is proof that the American Dream is alive and well.
“Someone smarter than I once said that you almost can’t over-communicate in this industry and I believe that. I also believe holding all parties accountable to honor their agreements is a noble pursuit, which is wonderful to be a part of. I manage every property as if it were my own.”
Director of Maintenance
“I place a great deal of importance on providing a safe and comfortable home for all of our residents. We have a dual responsibility when it comes to repairs: to help the tenants get back to life as usual and to simultaneously protect the investment of the owners. I work to ensure the repairs are handled professionally and thoroughly. As a member of the Garcia Group team, I strive to achieve this through prompt and professional services.”
In his free time T.J. volunteers as a firefighter/EMT, with the American Red Cross Disaster Services and is an avid outdoorsman. T.J. values providing thorough and professional services to meet the needs of our residents with attention to detail and a genuine passion for customer service.
“I’m very fortunate to have found a career that combines some of my favorite things: people and properties. Being a licensed Real Estate Broker allows me to meet new and exciting people each day and help them make their real estate goals come true!
“I love getting to know clients from diverse backgrounds whether they are an investor looking for professional management, or a first time buyer looking for that perfect home, or marketing our listings and insuring the escrows close!
Communication is everything. I see my role as helping clients navigate important real estate issues in a positive and pro-active manner and to look for ways to make the outcome a great experience.”
Liz and Ryan Rockwood
Tenant Relation Coordinator
Additionally, Liz Rockwood serves as a Tenant Relations Coordinator on various projects. She has a deep background in social services and is an excellent communicator – always maintaining a calm voice, no matter what the situation. Liz is trained in a multitude of software systems and procedures, and her familiarity and knowledge of our vendors helps get the job done, whatever it is, in a timely manner. When issues arise that need extra attention, she is the competent go-to person and a valuable asset to The Garcia Group staff.
Mick grew up in the Rogue Valley of southern Oregon before moving to the Portland area 6 years ago. He has extensive experience in landscaping, maintenance, and gardening. “ I love the pacific northwest and all it has to offer.” Mick has a calm and steady manner with excellent customer service skills. He is a competent repairman who never complains, no matter what the task is that he’s asked to do. Mick is referred to as “our company handyman”.